How can we help you?

Because every piece is crafted to order with premium materials, standard lead times are typically 8 to 12 weeks. Complex custom sizing or exotic surface sourcing (like specific Calacatta slabs) may extend this timeline. Your dedicated design concierge will provide a detailed schedule upon order confirmation.

Natural marble is porous and susceptible to etching from acidic substances (like citrus or wine). We recommend cleaning spills immediately with a soft cloth and warm water. Avoid abrasive cleaners or acidic agents. We seal all marble before delivery, but recommend re-sealing it every 12 months to maintain its immaculate finish.

Yes. We partner with specialized luxury freight carriers globally. Our international white-glove service includes room-of-choice placement, unpacking, complete assembly of architectural pieces, and debris removal. Additional customs fees or import taxes may apply depending on your destination country.

Absolutely. We provide a complimentary curated sample box for Trade Partners and registered Architects. For individual homeowners, individual samples of our ceramics, woods, and select stones can be ordered directly through our concierge team to ensure the texture and tone meet your exact specifications.

Due to the highly personalized nature of bespoke, made-to-order furniture, these items are non-refundable and cannot be returned or exchanged unless they arrive damaged or defective. We work closely with you during the drafting phase to guarantee the piece is exactly what you envisioned.